Important update: Ordering CST and NEB products in 2026

 

As shared in our May announcement, we are finalizing the transition of BIOKÉ activities into Cell Signaling Technology. We would like to provide the key information and needed actions to ensure a seamless transition for ordering your New England Biolabs (NEB) and Cell Signaling Technology (CST) products in 2026.

Centralized Ordering Through cellsignal.com

• What: All CST and NEB products currently ordered via bioke.com will be available through the CST webshop at cellsignal.com.
  When: January 12, 2026.
  Action Required: If you do not already have a CST account, you need to register on cellsignal.com by selecting the Register button.

Please note that your BIOKÉ order history will not be transferred to cellsignal.com. If you wish to retain this information, you can download your order history anytime by logging into your existing BIOKÉ account. You will find the download option below your ‘Order History’.

The BIOKÉ webshop will remain active for placing new orders and tracking your order history for several weeks in 2026 to ensure a smooth transition.

For organisations with integrated webshop connections

If your organisation has an integrated connection with the BIOKÉ webshop, the relevant contact person has already been contacted by our B2B team to update this connection so that it links to the new CST webshop. If you have any questions related to this, you can contact your procurement or technical department, or you can reach us via order.eu@cellsignal.com.

Simplified Product Code Update

Effective January 5, 2026, CST and NEB product codes will be simplified by removing the prefixes "NEB" and "CST".
Examples: NEB M0386S becomes M0386S, and CST 8144S becomes 8144S
Only the prefix to the product code is changing. Product names remain the same. Starting in 2026, please use the updated product codes without the prefixes when placing your orders.

New support email addresses

Our teams are already available via the following CST email addresses. These will replace the former @bioke.com email addresses.

• Technical support: eusupport@cellsignal.com
• Customer support: order.eu@cellsignal.com
• Invoicing: invoicing.eu@cellsignal.com

You can also find these contacts on the contact page of cellsignal.com.

BIOKÉ brand transition

All operations are consolidating under Cell Signaling Technology. Please update your internal systems and vendor information by replacing BIOKÉ with Cell Signaling Technology (CST) for CST and NEB products. Our address, trade registration and VAT number will remain unchanged.
NOTE: All future communications will come from Cell Signaling Technology instead of BIOKÉ.

We Are Here To Help

We are committed to making this transition as smooth as possible. If you have any questions or would like more details, please reach out to your Key Account Manager or our dedicated team at order.eu@cellsignal.com.

We truly value your partnership and continued trust in CST and NEB. We wish you a joyful holiday season and a bright start to the New Year. We look forward to working with you in 2026.

Warm regards,

The Cell Signaling Technology / New England Biolabs Team